This Payment Policy explains the payment methods and payment-processing conditions that apply to purchases made through FondsDBL Shop at https://fondsdbl.com.
1. ACCEPTED PAYMENT METHODS
Depending on the customer’s location, device and checkout eligibility, we currently support the following payment methods:
• American Express
• Apple Pay
• Bancontact
• Diners Club
• Discover
• Google Pay
• Mastercard
• PayPal
• Shop Pay
• Visa
The payment methods available for an individual order may depend on the customer’s location, device, browser, currency and payment-provider eligibility. All payment methods currently available for an order will be displayed securely during checkout.
2. CURRENCY
All product prices and order totals are displayed and charged in euros (EUR), unless another currency is clearly displayed during checkout.
The complete order total is shown before the customer confirms payment. Standard shipping is currently free for all destinations listed in our Shipping Policy.
If a bank or payment provider converts the transaction into another currency, it may apply its own exchange rate or currency-conversion charge. Any such charge is determined by the customer’s bank or payment provider and is not added by FondsDBL Shop.
3. SECURE PAYMENT PROCESSING
Payments are processed through Shopify’s secure checkout and the payment provider selected by the customer. Payment information is transmitted using encrypted connections.
FondsDBL Shop does not store complete payment-card numbers, card security codes or complete digital-wallet credentials. These details are handled securely by Shopify and the applicable payment provider.
4. PAYMENT AUTHORIZATION
By submitting an order, the customer authorizes the selected payment provider to process the order total shown during checkout.
An order is successfully placed only after the checkout process has been completed and an order confirmation has been issued. If payment authorization is declined, interrupted or unsuccessful, the order may not be completed.
5. PAYMENT VERIFICATION
For payment security and fraud prevention, an order may be subject to automated or manual verification. We may contact the customer using the contact details supplied with the order if additional information is reasonably required to verify the transaction.
If a payment cannot be verified, we will inform the customer and provide an appropriate opportunity to correct the payment information or use another available payment method.
6. PAYMENT PROBLEMS
If a payment is declined, customers should confirm that:
• The billing details have been entered correctly;
• The selected payment method has sufficient available funds;
• The card or payment method is valid for online and international transactions;
• Any verification request from the bank or payment provider has been completed.
If the problem continues, contact the relevant bank or payment provider first. Customers may also contact us at support@fondsdbl.com.
7. DUPLICATE OR PENDING PAYMENTS
A declined or interrupted payment attempt may temporarily appear as pending on a customer’s account. Pending authorizations are normally released automatically by the bank or payment provider according to its processing schedule.
If a customer believes that the same completed order has been charged more than once, the customer should contact us at support@fondsdbl.com and include the order number and relevant transaction information. Do not send complete card details by email.
8. ORDER CHANGES AND CANCELLATIONS
If an order has not yet been dispatched, the customer may contact us to request a cancellation. We will confirm whether cancellation is still possible.
Once an order has entered dispatch, it must be handled according to our Refund & Return Policy.
9. REFUNDS
Approved refunds are issued to the original payment method used for the order. We process approved refunds within 5 business days after the returned product has been received and inspected, while also observing any mandatory statutory refund deadline.
After a refund has been processed, the customer’s bank or payment provider may require an additional 5–10 business days to display the credit. The exact posting time depends on the payment provider.
Complete information about cancellations, returns and refunds is available in our Refund & Return Policy.
10. PAYMENT RECEIPTS AND ORDER CONFIRMATION
After a successfully completed order, an order confirmation will be sent to the email address provided during checkout. Customers should review the confirmation and contact us promptly if any order information is incorrect.
11. CONTACT
For payment or order questions, contact:
Email: support@fondsdbl.com
Customer service hours: Monday–Friday, 09:00–17:00 Netherlands time, excluding Dutch public holidays.
Website: https://fondsdbl.com