Where do you ship?
We currently ship to the Netherlands, Belgium, Germany, Luxembourg, France, Austria and Denmark.
How much does shipping cost?
Standard shipping is free to all destinations currently listed in our Shipping & Delivery Policy.
Where are orders shipped from?
Orders are dispatched from our location in Rotterdam, Netherlands.
How long does order processing take?
Orders are normally processed within 1–2 business days.
Business days are Monday through Friday, excluding Dutch public holidays. Orders are not processed on weekends or Dutch public holidays.
The order cut-off time is 14:00 Netherlands time on business days.
How long does delivery take?
Estimated carrier transit times are:
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Netherlands: 1–2 business days;
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Belgium, Germany and Luxembourg: 3–5 business days;
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France, Austria and Denmark: 5–8 business days.
Add the 1–2 business-day processing period to determine the estimated total delivery time.
Will I receive tracking information?
When tracking is available, we send a shipping confirmation after dispatch.
Tracking updates may take a short time to appear after the parcel is first scanned.
What payment methods do you accept?
Depending on your location, device and checkout eligibility, payment methods may include:
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American Express;
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Apple Pay;
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Bancontact;
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Diners Club;
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Discover;
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Google Pay;
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Mastercard;
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PayPal;
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Shop Pay;
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Visa.
The payment methods currently available for your order will appear during checkout.
Can I cancel an order?
Before dispatch, contact support@fondsdbl.com to request cancellation.
We will confirm whether cancellation remains possible. If the order has already entered dispatch, use the return procedure after delivery.
Can I change my delivery address?
Contact support@fondsdbl.com immediately.
We cannot guarantee that an address can be changed after an order has entered processing or dispatch.
What is your return period?
You may request a return within 30 calendar days after receiving the order.
EU consumers also retain their statutory right to withdraw from an eligible distance contract within 14 calendar days after receiving the product.
How do I start a return?
Contact support@fondsdbl.com with your order number and the product you wish to return.
We will provide authorization, a prepaid return label and the correct instructions.
Do not send a return before receiving authorization.
Who pays the return shipping cost?
Stichting FondsDBL covers the shipping cost of authorized returns.
When must I send an approved return?
Send the return within 14 calendar days after receiving the return instructions.
When will I receive my refund?
Approved refunds are processed within 5 business days after the returned product has been received and inspected.
The refund is sent to the original payment method. Your bank or payment provider may require an additional 5–10 business days to post the credit.
Do you offer exchanges?
We process exchanges through a refund and a new order.
Return the original product and place a new order for the preferred product.
What should I do if a product is damaged or incorrect?
Contact support@fondsdbl.com as soon as reasonably possible.
Include your order number, a description and photographs where possible. We will assess the issue and provide an appropriate remedy.
When is customer service available?
Customer service is available Monday through Friday, 09:00–17:00 Netherlands time, excluding Dutch public holidays.
Email: support@fondsdbl.com